Student Concierge

Student Concierge

Permanent contract / Bulle, Switzerland

Glion Institute of Higher Education (GIHE), in the top 5 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1962, GIHE is a private Swiss institution offering Bachelor’s and Master’s degrees in hospitality, luxury and event management to an international student body across three campuses in Glion and Bulle, Switzerland, and London, UK.

You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.

Responsibilities:

• Answering to phone and visitor enquiries
• Replying to staff/student enquiries
• Delivering student concierge administration tasks including some cash handling
• Helping in the preparation and participating in student intake/graduation processes
• Handling of mail & parcels delivery and the sending of external mail
• Handling various student concierge / reception administrative tasks
• Ensuring the management of the student concierge petty cash
• Monthly student concierge inventory to check stock of material needed (stationery, card…)
• Sales of school merchandising and other items (tapes, boxes…) and inventory of it
• POS transactions (loading Polyright, taxes advance and payments, deposits…)
• Taking tuition payments and communicating to the accounting department
• Stationery order for the whole Bulle campus
• Handling shuttle reservations
• “Helping in the preparation of the intake” -> coordinating the intake preparation
• Check-ins and check-outs of students and guests
• Coordinating the storage of boxes with students and the maintenance team
• Coordinating student data in the Polyright system (rooms / meal plans etc.)
• Ordering and collecting nametags (Glion, Bulle and London)
• Preparing keys and badges (ID) for new staff members, as well as keeping track of them (employee key distribution folder)
• Weekly and monthly Bulle campus Outlets Petty cash reporting
• Being flexible to work on Glion campus when needed (driver’s license an asset)
• Any other specific tasks that may be requested by the line manager

Profile and experiences:

• Either a commercial CFC, Hospitality or Business qualification or equivalent
• Experience either in a reception, guest relation, service, or administrative post
• Experience of working with young adults preferable
• Experience of multicultural environments preferable
• Empathetic personality and good team player
• Strong communication and organisational skills
• Service orientated and independent worker
• Pro-active, flexible and enthusiastic personality
• At ease with Internet, MS Office and databases
• Fluent in spoken and written English and French

Other information:

• Type of contract: undefined period of time contract
• Activity rate: 40%
• Start date: 02.09.2024
• Location: GIHE Sàrl, Rue de lOndine 20, 1630 Bulle