Front Office Manager

We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!

Cycas Hospitality are a hotel management company that prides itself on making a difference by being different.

Our vision is to be Europe’s leading hotel company and every member of our team plays their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. With a real focus on performance, people, quality, profit, and communities, Cycadettes transform hotels. We make working hard look like fun, whilst having a huge amount of fun working hard and delivering success and results.

OUR VALUES

• GROWTH: We aspire to “grow” in every sense, our performance, our business and most important our people
• INTEGRITY: A heartfelt desire to do the right thing
• FUN We take having fun seriously.
• TEAMWORK: We believe winning is a team sport

The Zurich hotel has been rebranded as of May 2023 to Radisson Hotel and Suites Zurich. The hotel offers 343 apartments and 104 hotel rooms, which is a great mix for long stays or short city trips to the city of Zurich. The location of the hotel is in between the city centre (15 minutes) and Zurich international airport (10 Minutes). Our guests are able to enjoy the fitness area, Italian restaurant LUIGIA, the inner courtyard, two bars and a rooftop terrace.

The perfect candidate has:

• Preferred knowledge about Radisson and ideally with the Emma PMS system
• Enthusiasm & a true team player
• Service oriented
• Strong attention to detail and accuracy
• Highly organized and efficient
• A valid residence and working permit for Switzerland is required
• Excellent communication skills in English and German.
• Not afraid to make decision independently
• Demonstrate self-confidence, energy, enthusiasm and be a motivator
• Customer focused “Yes I Can”-mentality
• Passionate about people and teamwork and be a true team leader
• English and German speaking

What we offer you:

• Salary between CHF 5000 – 5500 gross per month depending on experience according to the Collective Labor agreement L-gav and Hotela
• Fixed 13th month, month share paid out directly
• Cycas smiles Reward & Celebration program
• Refer a Friend programme
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
• Feed your wanderlust with discounts in over 8000 hotels

As a Front Office Manager, you will be responsible for the Front Office of the Radisson Zurich Hotel. Job wise you are expected to:

• Assist our operations manager by being the best welcome host you can be. It’s vital that our guests are warmly welcomed, as you read and respond appropriately to what they want and need.
• Act as a role model for your team members, as you plan, organize, and assign work. You train, inspire, and motivate your team to make sure they meet our main goal, happy guests!
• Be an excellent problem solver and do not shy away from a challenge, as you are creatively and with a sense of humour solve our guest’s issues and complaints.
• Have great OPERA knowledge.
• Ensure that you and your team assist guests in the desirable, friendly, courteous, and professional manner with check-in and check-out, ensuring that any special requirements are noted and passed to the appropriate department.
• Direct the day-to-day activities of your team; plan, organise and assign work and advise your team of formal policies and procedures.
• Ensure your department rolls out and adheres to Radisson standard operating procedures.
• Ensure all complaints are dealt with appropriately taking on the authority to resolve any concerns and requests raised and discuss accordingly with the operations manager if needed.
• Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.
• Manage the operation of the hotel switchboard to the company standard, ensuring that all messages are correctly handled.
• Make the rota of the front office department, manage overtime and holidays.
• Carry out bi-annual performance reviews of the front office team.
• Maintain a good relationship with internship departments of hospitality related schools and manage trainees.
• Point of contact for external parties like: outsourced night company, bike rental company, taxi company, external concierge services like tickets & tours.
• Monthly review of departmental costs & incomes like bike commissions, 3rd party reservations commissions, upsell revenue, late check-out revenue, Oaky upsell revenue, etc etc.
• In liaison with human resources recruit and select new associates, contract conversations, performance reviews, etc for the front office department in liaison with the operations manager.