Technical Claims Lead

Date: May 18, 2024

Location: Zurich, Zurich, CH, CH-8001

Company: Aspen Insurance

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.

We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.

Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

Role Purpose

• To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times.
• Through the use of analytics and insights continually drive continuous improvement in the use of TPAs and third-party experts.
• Build effective tools, processes and governance to minimise regulatory, legal and operational risk. and ensure operational reporting is accurate and delivered within required timelines.
• Our Aspen Values are expected to be reflected in the delivery and performance of every role.

Key Results Areas

• Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery
• Manages complex claims in collaboration with peers and colleagues in other offices in the processes and technicalities of the claims portfolio.
• Deliver accurate and timely reporting to the claim’s management and leadership, as required.
• Lead data analysis work to provide valuable insights that improve claims performance.

Policy, Process and Procedures

• Support the regulatory and legislative response and adherence to standards and embed any required change or mitigation required within designated claims portfolio.
• Support the implementation of the group claims strategy to enable delivery of overall business targets and performance against KPI’s via the utilisation of data and intelligence
• Investigate and resolve technical and operational issues within designated claims portfolio and escalate as appropriate.
• Provide expert technical support across claims function, as appropriate

Technical Perfromance

• Produce regular statistical and analytical Claims information to Underwriters, Claims Portfolio Head and senior leadership to enable effective monitoring of Claims
• Develop/maintain sufficient knowledge of Claims portfolio, to enable provide excellent Claims handling service with minimal leakage as well as recommending and actioning improvements to improve quality, service delivery, and efficiency (via practices and processes)
• Quality, accurate information made available to Underwriters and external and internal customers

Knowledge

• Extensive and relevant knowledge of technical claims handling in a group claims function, operating in a highly regulated environment.
• Extensive experience of technical claims management supporting multiple lines of business / claims across geographies and industries with differing regulatory and legislative standards.
• Strong understanding of delegated and third-party claims management from a technical, commercial, and operational perspective.

Skills

• Able to navigate and assimilate complex technical data applications and sources strong investigative skills
• Negotiation skills
• Influencing skills
• Collaboration skills
• Attention to detail with a track record of delivering service excellence via detailed and technical processes
• Strong interpersonal and communication skills

Experience

• Deep experience and a proven track record of working in a Claims environment within a specialized/complex Claims area
• Recognised qualification(s) and/or good practical knowledge of the insurance regulatory framework
• Strong commercial experience of the general insurance industry and claims trends to be able to provide expert advice and opinion where required.

At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate. We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.