NDG Quality Manager

Position Snapshot

Location: Orbe, Switzerland
Company: Nestlé Product Technology Centre Coffee
Act. Rate: Full-Time - 100%
Type of contract: Permanent contract

Position Summary

The Nestlé Product Technology Centre Coffee (NPTC Coffee) is the leading R&D organization that discovers, develops and deploys coffee and beverage products and technologies for in-home and out-of-home consumption. It consists of units in Konolfingen (CH), Marysville (USA), Orbe (CH) and Singapore and provides new products and processes to all Nestlé markets worldwide.

Our mission – to delight the consumer wherever, whenever, however by delivering moments of genuine pleasure and indulgence - drives the need for us to attract, select and develop the right people for the right jobs throughout the value chain of our business.

As a Quality Manager for Nescafé Dolce Gusto (NDG) category, your main mission will be to provide solid Quality support to the Idea to Launch (I2L) process and Innovation & Renovation (I&R) projects of NDG products (excluding machines). In this position, you will collaborate with Zones/markets and Nestlé Technology Center (NSTC) to offer specialized QA support for NDG product operations and take ownership of QA-related category mastership, including standards, guidelines, competencies, and network.

A Day in the Life of a Quality Manager for Nescafé Dolce Gusto (NDG) category

• Ensure food safety, quality and compliance of NDG products by design through providing QA support to I&R (innovation & renovation) project.
• Develop/update category-related standards, instructions, guidelines related to food safety, quality and compliance together with relevant stakeholders
• Track consumer feedback of NDG products, identify opportunity for improvement from category point of view. Support consumer engagement and service team for sensitive case of consumer feedback
• Drive NDG Quality related competence development and QA network
• Deliver appropriate support to operations, and validate NDG quality related derogations from factories
• Lead early warning and issue management of NDG products through IRT (issue round table) by identifying potential issue/topics that may impact quality, food safety or compliance and take proactively measures to mitigate risks in collaboration with NDG RSA, Strategic business unit colleagues, etc.

What will make you successful

• University graduate or equivalent, preferably in a food science-related field
• Successful experience in implementing QA programs in factory and/or R&D environment
• Ability to provide solutions in a customer-centric approach
• Analytical thinking
• Fluent in written and oral English

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.

Be a force for good. Join Nestlé and visit us on www.nestle.com.

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