Customer Service Representative FR-EN-DE at SPINEART SA

Position	Customer Service Representative FR-EN-DE
Veröffentlicht	13 Jun 2026
Abgelaufen	13 Jul 2026
Unternehmen	SPINEART SA
Standort	Plan les Ouates \| CH
Anstellungsart	Full Time

Stellenbeschreibung:

Aktuelle Karriere-Informationen von SPINEART SA für die Position als Customer Service Representative FR-EN-DE. If the Customer Service Representative FR-EN-DE Stellenangebot in Plan les Ouates Ihren Qualifikationen entspricht, reichen Sie Ihre Bewerbung bitte direkt über das aktualisierte Jobkos-Portal ein.

Bitte beachten Sie, dass eine Bewerbung Qualifikationen erfordert, die vom Arbeitgeber festgelegt wurden. Wir hoffen, dass diese Karrierechance bei SPINEART SA für die Position als Customer Service Representative FR-EN-DE unten zu Ihrem Profil passt.

Mission:
The Customer Service Representative acts as the internal a
Customer Service Representative FR-EN-DE
Mission:
The Customer Service Representative acts as the internal and external customers advocate.
You will support the day-to-day operations related to order management with the objective to ship all orders on time and in full.
Your main duty is to maximize service level by exceeding customer expectations all the time.
Main activities:
Represent Unternehmen to external and internal customers and provide stellar customer service.
Process sales orders in the ERP and confirm products availability to customers, manage replenishment of consignment inventories by focusing on stock and alStandort issues to maximize service level.
Ensure customer orders are shipped on time and in full, coordinate deliveries, follow-up on customer inquiries, liaise with management regarding customer credits, identify quality assurance complaints, trace lost shipments.
Approve return requests in coordination with Supply Planning and coordinate returns.
Manage shipping priorities and clarify customer orders for the shipping department.
Communicate weekly open orders and backorder reports to the field team and customers.
Coordinate physical inventories at customer facilities with field staff: issue inventory listing and reconcile discrepancies.
Approve alStandort of stock in short supply in coordination with field staff and Demand & Supply Planning.
Issue special price quotations and bids, coordinate pricing allowances, deductions and adjustments.
Reconcile forecasts with orders, replenishment and inventory systems, focusing on stock and alStandort issues to maximize service levels.
Connect customers to appropriate Corporate support or field staff.
Be the point of contact with customer and Sales to investigate and correct unpaid invoice with discrepancies and supporting Finance with documentation, and handling escalations and credit notes.
Your profile:
Proficiency in German, English, French mandatory. Other languages a plus.
Minimum 3-5 years Customer Service experience in Medical Device or Pharmaceutical industry preferred.
Significant PC knowledge. Skilled competence with Microsoft Office, Microsoft Dynamic a plus.
This role entails the following skills:
Dedication to providing exceptional customer service and prioritizing needs of those seeking information from the Unternehmen.
Excellent oral, written and interpersonal communication skills.
Highly effective at overcoming obstacles - tenacious and resilient.
Exceptional listening and analytical skills.
An excellent team player - highly effective in working with others but also capable of working independently as necessary.
Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority.
Ability to multi-task and an attention to detail.
Must be able to work in a fast paced, time-sensitive environment.
Ability to prioritize tasks and meet deadlines independently.
Interested ? Apply now. jpid8ab6b8aws jpit0624ws jpiy26ws

Job-Informationen:

Unternehmen: SPINEART SA
Position: Customer Service Representative FR-EN-DE
Arbeitsort: Plan les Ouates
Land: CH

So bewerben Sie sich:

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Customer Service Representative FR-EN-DE at SPINEART SA

Stellenbeschreibung:

Job-Informationen:

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