Aktuelle Karriere-Informationen von CSL Behring für die Position als Business Operations Lead. If the Business Operations Lead Stellenangebot in Bern Ihren Qualifikationen entspricht, reichen Sie Ihre Bewerbung bitte direkt über das aktualisierte Jobkos-Portal ein.
Bitte beachten Sie, dass eine Bewerbung Qualifikationen erfordert, die vom Arbeitgeber festgelegt wurden. Wir hoffen, dass diese Karrierechance bei CSL Behring für die Position als Business Operations Lead unten zu Ihrem Profil passt.
We are looking for a Business Operations Lead to drive local Commercial Excellence initiatives at CSL in Schweiz, with a dedicated focus on Sales Force Effectiveness, CRM ownership, and integrated account management. The role further strengthens data-driven decision-making through aligned reporting (e.g. Power BI) and the use of local market research to support strategic planning. It also builds digital capabilities and omnichannel customer engagement across teams. This role integrates and develops the Customer Service function, including processes, systems (e.g. SAP), Positioning Customer Service as a competitive advantage. The Position ensures close collaboration with above-market and DACH teams, oversees congresses, events, and educational platforms, and contributes as a member of the Land leadership team with strong cross-functional team building. In this Position you will be directly reporting to the General Manager CSL Schweiz. Key Responsibilities Act as a cross-functional team lead and member of the Land Leadership Team Drive local Sales Force Effectiveness, Analytics, and Strategic Insights in close collaboration with local teams and above-market/DACH functions Lead the digital and omnichannel (OC) engagement approach, including processes, frameworks, and cross-functional projects in coordination with BU and DACH teams Oversee congress and event management for CSL Schweiz Integrate and further develop Customer Service as a key business capability Main Tasks Leadership Contribute as a Land Leadership Team member and actively support the development of the CSL Schweiz culture Act as a change management lead in a dynamic, evolving matrix environment Lead and develop a team of up to 11 headcounts, including a management layer CSL CH Commercial Excellence: Sales Force Effectiveness, Analytics and Strategic Insights Localize segmentation and targeting across all sales lines, aligned with DACH standards Localize goal setting and incentive calculations in alignment with DACH frameworks Own and manage the local CRM system, including harmonization initiatives Lead rollouts and trainings for local teams (e.g. Smart 2.0, segmentation) Drive Integrated Account Management in close collaboration with cross-functional partners Localize and manage BI solutions, including data warehouse, data models, Power BI, and reporting Generate local insights in collaboration with DACH and global teams Conduct local market research to support brand strategies Localize patient flow models and forecasts based on global tools and methodologies Lead local opportunity screening and business case development CSL CH Customer Service Integrate Customer Service into one unified CSL Schweiz Customer Service team Drive system harmonization, including SAP implementation Lead Customer Supply Management and develop Customer Service as a competitive advantage Manage key customers, including hospitals and wholesalers, on a regular basis CSL CH Digital enablement Build and implement a local CSL Schweiz framework for digital and omnichannel engagement across Marketing, Sales, and Medical Support execution of the digital and OC engagement strategy Develop and manage an integrated local website strategy in compliance with internal SOPs Work closely with the DACH Digital Enablement Lead Congress & Event Management Develop and implement a CSL Schweiz framework for congress and event management Build and continuously evolve CSL Schweiz’s visibility concept at congresses and events Provide support to Business Units and functions Lead transparency reporting and ensure full compliance with internal SOPs Your Profile Bachelor’s degree or higher in Business, Life Sciences, or a related field Minimum of 8 years’ experience in Sales Force Effectiveness, Marketing, Sales, and complex project management within the pharmaceutical industry Strong team player with excellent communication and interpersonal skills and a high level of customer focus Proven leadership capabilities, including direct and indirect leadership in highly cross-functional environments In-depth understanding of the Swiss pharmaceutical market, including key stakeholders, roles, and channels Strong expertise in IQVIA data, CRM systems, performance measurement, forecasting tools, and SAP Professional level in German, French, and English Advanced computer skills, including Microsoft Office; solid understanding of data warehouse and business intelligence technologies Strong project management experience with excellent organizational skills Self-motivated, resourceful, and able to perform effectively under tight deadlines and time pressure If you are interested in this exciting opportunity and would like to contribute to the continued success of CSL Schweiz, we look forward to receiving your application via our online application platform. About CSL Vifor CSL Vifor is a global partner of choice for pharmaceuticals and innovative, leading therapies in iron deficiency and nephrology. We specialize in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision healthcare, aiming to help patients around the world lead better, healthier lives. Headquartered in St. Gallen, Schweiz, CSL Vifor also includes the joint Unternehmen Vifor Fresenius Medical Care Renal Pharma (with Fresenius Medical Care). The parent Unternehmen, CSL, headquartered in Melbourne, Australien, employs 32,000 people and delivers its lifesaving therapies to people in more than 100 countries. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit Website and CSL Plasma at Website . Our Benefits For more information on CSL benefits visit How CSL Supports Your Well-being | CSL . You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our Unternehmen and industry into the future. To learn more about inclusion and belonging visit Website Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit Website .
Job-Informationen:
Unternehmen: CSL Behring
Position: Business Operations Lead
Arbeitsort: Bern
Land: CH
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