Reservations agent

We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!

Cycas Hospitality are a hotel management company that prides itself on making a difference by being different.

Our vision is to be Europe’s leading hotel company and every member of our team plays their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. With a real focus on performance, people, quality, profit, and communities, Cycadettes transform hotels. We make working hard look like fun, whilst having a huge amount of fun working hard and delivering success and results.

OUR VALUES

• GROWTH: We aspire to “grow” in every sense, our performance, our business and most important our people
• INTEGRITY: A heartfelt desire to do the right thing
• FUN We take having fun seriously.
• TEAMWORK: We believe winning is a team sport

The Zurich hotel has been rebranded as of May 2023 to Radisson Hotel and Suites Zurich. The hotel offers 343 apartments and 104 hotel rooms, which is a great mix for long stays or short city trips to the city of Zurich. The location of the hotel is in between the city centre (15 minutes) and Zurich international airport (10 Minutes). Our guests are able to enjoy the fitness area, Italian restaurant LUIGIA, the inner courtyard, two bars and a rooftop terrace.

The perfect candidate has:

• Preferred knowledge about Radisson and ideally with the Emma PMS system
• Acknowledged reservations experience within the Zurich area
• Enthusiasm & a true team player
• Strong attention to detail and accuracy
• Highly organized and efficient
• A valid residence and working permit for Switzerland is required
• Excellent communication skills in English and German.
• Customer focused “Yes I Can”-mentality

What we offer you:

• Fixed 13th month, month share paid out directly
• Cycas smiles Reward & Celebration program
• Refer a Friend programme
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
• Feed your wanderlust with discounts in over 8000 hotels

The main responsibilities include:

• Process all reservations requests, changes and cancellations received by phone or e-mail,
• Identify guest reservations needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservations system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.) by inputting the correct code and rate into the reservations system.
• Follow proper escalation procedures when addressing guest concerns.
• Support team to reach common goals
• Comply with quality assurance expectations and standards