Process Design Analyst at Unternehmen 81 - Manulife Data Services Inc.

Position Process Design Analyst
Veröffentlicht 23 Feb 2026
Abgelaufen 25 Mar 2026
Unternehmen Unternehmen 81 - Manulife Data Services Inc.
Standort Zürich | CH
Anstellungsart Full Time

Stellenbeschreibung:

Aktuelle Karriere-Informationen von Unternehmen 81 - Manulife Data Services Inc. für die Position als Process Design Analyst. If the Process Design Analyst Stellenangebot in Zürich Ihren Qualifikationen entspricht, reichen Sie Ihre Bewerbung bitte direkt über das aktualisierte Jobkos-Portal ein.

Bitte beachten Sie, dass eine Bewerbung Qualifikationen erfordert, die vom Arbeitgeber festgelegt wurden. Wir hoffen, dass diese Karrierechance bei Unternehmen 81 - Manulife Data Services Inc. für die Position als Process Design Analyst unten zu Ihrem Profil passt.

The Process Design Analyst will be collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business. As a Process Design Analyst, you play a crucial role in executing transformational process changes. You work closely with management teams to identify, lead, and implement process transformation initiatives that directly support the achievement of the organization's strategic goals.

Key requirements for the role:

  • Deep understanding of Kanada Group Benefits Claims processing on Clients II and V3 tool
  • Interest in process improvement (Six Sigma or prior experience is a nice-to-have, but not required)
  • If the candidate does not have process improvement experience, we will partner with them and provide on-the-job training as we work through addressing the gaps.

    Other Job Requirements:

  • Relevant experience in process mapping and procedures documentation
  • Contact center/ Insurance Operations business knowledge and experience
  • Analytical skills
  • Understanding of the big picture, impact of issues / changes to the business
  • Ability to work independently on multiple projects in a fast-paced environment
  • Proven ability to create and maintain strong relationships across the organization at all levels
  • Excellent presentation, facilitation and communication skills
  • Ability to effectively prioritize and manage expectations
  • On the job you will: 

  • You will be dedicated to supporting Kanada Group Benefits Health & Dental Claims. Specifically, this individual will focus on resolving processing challenges between C2 and V3.
  • Understand, analyze and document processes
  • Conduct process walkthroughs and fact-finding sessions
  • Identify process improvement opportunities
  • Develop recommendations and participate in solutions development
  • Work hand in hand with Training Teams to understand process changes and update the knowledgebase and/ or process and procedures documentation accordingly
  • Work on multiple projects at the same time in a fast-paced environment
  • Provide support for project management activities including planning, scheduling, governance and execution to successful completion.
  • Commit to self-development towards mastery of LEAN and Agile practices, tools and methodologies, project management principles and industry knowledge
  • When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We will partner with you and provide on-the-job-training on process improvement and Agile and Six Sigma principles
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.
  • About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more Über uns, visit .

    Manulife is an Equal Opportunity Employer

    At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

    It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

    Working Arrangement

    Hybrid

    Job-Informationen:

    • Unternehmen: Unternehmen 81 - Manulife Data Services Inc.
    • Position: Process Design Analyst
    • Arbeitsort: Zürich
    • Land: CH

    So bewerben Sie sich:

    Nachdem Sie die Kriterien und Mindestanforderungen in der Stellenanzeige gelesen und verstanden haben, Process Design Analyst at the office Zürich bereiten Sie bitte umgehend Ihre Bewerbungsunterlagen (Anschreiben, Lebenslauf, Zeugnisse) vor. Senden Sie diese über den Link 'Nächste Seite' unten ein.

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