Purser

We are looking for a dedicated and experienced Purser to lead our front office team onboard our 5-stars luxury river cruise ship.

The Front Office Manager is a key figure in ensuring the seamless operation of the ships front office, providing exceptional guest services, and supervising a team of receptionists

• Supervise daily front office operations, including guest interaction
• Ensure prompt and professional responses to guest requests and needs.
• Address and resolve guest complaints or concerns with empathy and a proactive approach.
• Collaborate with various ship departments to ensure a seamless guest experience.
• Oversee daily administration.
• Oversee documents
• Responisble for proper system closure
• Communication with Human Resources ( crew matters and payroll )
• Assisting and supporting Hotel Director in daily operation

• Reports directly to Hotel Director

• Proven track record in a Front Office Manager or similar supervisory role in the hospitality industry ( 5 stars river cruise ships )
• Proficiency in both English and German languages, written and spoken.
• Exceptional friendliness and a warm welcoming attitude.
• Outstanding empathy and the ability to anticipate and fulfill guest needs.
• Social and cultural awareness
• Strong interpersonal and communication skills.
• Organizational and multitasking abilities.
• Proficiency in computer systems and hotel software.
• Previous cash handling and financial procedure experience is a plus.
• Flexibility and adaptability to thrive in a dynamic cruise ship environment
• Able to handle work related pressure, always looking for a solution

Information :

• Company : Riverside Luxury Team
• Position : Purser
• Location : Basel, BS
• Country : CH