Retail Area Manager German Part

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

This role will be responsible for overseeing the daily operations and performance of retail stores across the German-speaking region of Switzerland. The Retail Area Manager will ensure stores operate efficiently, deliver outstanding customer experiences, and meet financial objectives. This role is carried out in close collaboration with the Retail Operations Manager. Additionally, the Retail Area Manager will work on strategic initiatives in partnership with the Retail Area Manager for the French-speaking region to harmonize processes and retail standards across all Swiss stores. This position requires a balance of field presence and administrative leadership, working cross-functionally with various departments within Ria Switzerland, including HR, Finance, Marketing, and more.

ROLES & RESPONSIBILITIES

• Oversee the operations of all retail stores in the German-speaking part of Switzerland, ensuring they meet sales goals and maintain brand standards
• Collaborate closely with the Retail Operations Manager to implement and improve operational processes
• Partner with the Retail Area Manager FR to align and harmonize retail practices across the Swiss territory
• Conduct regular field visits to stores to support, guide, and audit store teams
• Monitor KPIs, prepare detailed reporting, and implement improvement plans where necessary
• Anticipate challenges and proactively implement solutions to ensure smooth daily operations
• Support hiring, training, and performance management of store managers in collaboration with the HR department
• Coordinate with Finance for budget planning, expense tracking, and P&L analysis
• Work alongside the Marketing team to implement campaigns at the store level
• Participate in cross-departmental projects aimed at improving customer experience and operational efficiency

POSITION REQUIREMENTS

• Minimum of 3 years of experience in retail operations or multi-store management
• Proven experience in store management and/or regional retail leadership
• Strong understanding of operational KPIs, retail performance metrics, and customer service standards
• Fluent in German and English (French is a strong plus)
• Proficient in MS Office, especially Excel; knowledge of retail management software is a plus
• Excellent leadership, organizational, and communication skills
• Ability to work both in the field and in a structured, admin-based role
• Comfortable with regular travel within the region and hybrid work schedules

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Companys right to assign or reassign duties and responsibilities to this job as needed.

Information :

• Company : Ria Money Transfer
• Position : Retail Area Manager German Part
• Location : 8090 Zürich, ZH
• Country : CH